Legal Notice – Language of the ContractThe official language of this document and all contractual terms is English. In the event of any discrepancies, misunderstandings, or legal disputes, the English version shall prevail. Translations are provided for your convenience only and do not create any additional legal obligations.

This Shipping & Delivery Policy explains how we process, ship and deliver orders placed on https://icolorpmu.com.

The Policy is part of our Terms & Conditions. If anything is not clear, please contact us before placing an order.

SIA iColor
Brīvības gatve 204B, PO 16Rīga, LV-1039 Latvia
VAT ID: LV40103470230

Phone: +371 29187350
E-mail:
eu@icolorpmu.com

1.1. All orders from the Website are processed and shipped from our warehouse in Riga, Latvia (EU).

1.2. We ship worldwide. For orders within the European Union, VAT is charged at checkout and no customs duties apply. For orders outside the EU, the customer is responsible for customs clearance, import duties, and taxes according to their country's laws.

1.3. All customers, located outside European Union must clear customs accordingly to their country's laws.

1.4. If client refuses or can't clear customs in their country:
• The client must cover the cost of delivery back to the country of the sender.
• In the country of origin, the goods will be subject to customs clearance with a tax rate of 21%. This amount will be deducted from the refund.

1.5. iColor does not ship products to the following countries: Iran, North Korea, Syria, and the regions of Crimea, Luhansk and Donetsk.

2.1. We ship to all EU countries using:
• Courier delivery (FedEx, DHL, DPD, UPS) – for international shipments;
• Omniva – for deliveries within Latvia, Lithuania, Estonia.

2.2. Courier delivery to the indicated address is available Monday to Friday from 08:00 to 18:00. Shipping cost depends on:
• Weight of the package;
• Delivery address (area).

2.3. Before the approximate delivery, the client clarifies all aspects of delivery with our managers.

2.4. Delivery to post offices and parcel stations is also available. Shipping is carried out on working days and the cost depends on the shipping method, including the weight and size of the package.

2.5. In case the client purchases a large number of goods, it is feasible to ship them all together or separately. iColor will inform the customer about the most suitable shipping option.

2.6. The available shipping options for your address will be shown at checkout.

2.7. The maximum weight of one package is 10 kg. If your order exceeds this limitation, it will be divided into several packages. iColor will inform you about shipping costs and package division beforehand.

3.1. We start processing your order after we receive a successful payment.

3.2. Under normal circumstances, we process and dispatch paid orders within 1–2 business days (Monday to Friday, excluding Latvian public holidays).

3.3. During busy periods (sales, promotions, holidays, product launches) the processing time may be slightly longer. We will do our best to inform you if we expect unusual delays.

3.4. Order processing may take 1-3 business days or more when agreed with the customer.

4.1. Once your order has been dispatched, typical delivery times are:
• Latvia / Lithuania / Estonia (Omniva): approx. 2–4 business days
• Other EU countries (UPS): approx. 2–5 business days

• We deliver our goods to all European countries within 14 working days via post or courier services, depending on the destination and carrier.
• For deliveries to countries outside the European Union (including USA, Canada, Australia, UK, Switzerland, Norway and other countries), delivery times may vary significantly depending on the destination, carrier, and customs procedures. Please contact us for a more accurate estimate for your specific location before placing an order.

4.2. These delivery times are estimates, not guarantees. Actual delivery may vary depending on:
• your location
• carrier workload,
• public holidays,
• weather and other factors beyond our control.


4.3. iColor is not responsible for delays caused by the carrier or customs authorities, but we will support you in tracking and resolving issues wherever reasonably possible.

5.1. We apply a flat shipping rate for deliveries across the EU. The exact cost for your order and destination will be shown at checkout before you confirm and pay.

5.2. From time to time, we may offer free shipping or reduced shipping rates as part of promotions or special offers. Such conditions will be clearly communicated on the Website or in campaign materials and will apply only for the duration and conditions of the specific promotion.

5.3. Shipping costs are non-refundable in case of returns based on change of mind (see our Returns & Refunds Policy), except where required by applicable law.

6.1. For deliveries within the European Union, VAT is charged at checkout according to our Terms & Conditions. No additional customs duties are normally payable by the Customer at delivery.

6.2. If your delivery address is located in Europe but outside the EU, your shipment may be subject to:
• customs duties,
• import taxes,
• handling or clearance fees.
These charges are not included in our prices or shipping rates and are the sole responsibility of the Customer.

6.3. We cannot predict or control the amount of such charges. Please contact your local customs office for more information before placing an order.

6.4. If you refuse a shipment due to customs charges or fail to pay them, the parcel may be returned to us or destroyed by customs. In such cases, any refunds will be processed in accordance with our Returns & Refunds Policy and may exclude outbound and return shipping costs and any additional fees incurred, including the 21% VAT applied upon re-import to Latvia.

6.5. By placing an order for delivery outside the EU, you acknowledge and agree that you are the importer of record and that iColor has no control over, and assumes no liability for, the actions of customs authorities in your country. You also acknowledge that failure to pay import duties or taxes may result in the package being returned to us or abandoned, and any resulting costs (including return shipping and re-import VAT) will be borne by you.

6.6. We do not ship to countries or regions subject to EU sanctions or where we cannot deliver for legal reasons, specifically: Iran, North Korea, Syria, and the regions of Crimea, Luhansk and Donetsk.

7.1. Once your order has been dispatched, you will receive a shipping confirmation e-mail containing:
• your tracking number, and
• a link or instructions on how to track the shipment on the carrier’s website.


7.2. Tracking information may need some time to update after dispatch. If tracking does not show any movement after a reasonable period, please contact us.

8.1. Please ensure that your shipping address and contact details are complete and accurate when placing the order.

8.2. If a parcel is returned to us because of:
• an incorrect or incomplete address,
• the parcel being unclaimed or delivery repeatedly failing,

we will contact you by e-mail. You may choose:
• to have the parcel reshipped (additional shipping costs may apply),
or
• to receive a refund for the Products, excluding the original shipping costs and any return fees charged by the carrier.

9.1. If your order appears to be significantly delayed or lost, please contact us as soon as you notice the issue:
• WhatsApp: +371 29187350
• E-mail: eu@icolorpmu.com

Our manager will review your case within 1–2 business days and initiate an investigation with the carrier if necessary.

9.2. If your parcel arrives visibly damaged:
• ask the courier to record the damage (if possible),
• take clear photos of the outer packaging and the damaged items,
• contact us within a reasonable time, preferably within 14 days from delivery, including your order number and photos.


9.3. After assessing the situation with you and the carrier, we will offer an appropriate solution, which may include:
• reshipping the Products,
• partial or full refund,
• other remedy in line with our Returns & Refunds Policy.


All returns are subject to our general Returns & Refunds Policy. However, for orders shipped outside the European Union, the following additional conditions apply:
• The customer is responsible for all shipping costs associated with returning the product to our warehouse in Latvia.
• The customer is responsible for ensuring that the returned goods successfully clear customs in Latvia. Any customs duties, taxes, or fees incurred on the return shipment will be deducted from the refund.
• If the returned goods are seized or destroyed by customs due to importer declaration or failure to pay duties, iColor will not be able to issue a refund for the items.
• The original shipping cost (from Latvia to the customer) is non-refundable.

11.1. We may be unable to ship certain Products to specific countries or regions due to:
• carrier restrictions (e.g. for liquids, devices, batteries),
• legal or regulatory limitations,
• EU or national sanctions.


11.2. If a restriction affects your order, we will contact you to propose alternatives, such as:
• removing the restricted items,
• changing the shipping address,
or
• cancelling and refunding the affected part of the order.




If you have any questions about these Terms, orders, Products or Courses, please contact us:

SIA iColor
Brīvības gatve 204B, PO 16Rīga, LV-1039
Phone: +371 291873
E-mail: eu@icolorpmu.com

We will do our best to assist you and make sure your order reaches you safely.