Below you’ll find answers to the most common questions about orders, shipping, returns, courses and payments on eu.icolorpmu.com.

If you don’t see your question here, you can always contact us at eu@icolorpmu.com or via WhatsApp: +371 29187350.

Q1. Where do you ship from?
Weship all orders from our warehouse in Riga, Latvia (EU).

Q2. Which countries do you ship to?
We currently ship to all countries within the European Union via this website.
For destinations in Europe outside the EU, customs duties and import fees (if any) are paid by the customer. We do not ship to countries under EU sanctions.

Q3. Which shipping companies do you use?
We work with:
• UPS – for shipments across Europe;
• Omniva – for deliveries within Latvia, Lithuania, Estonia.

The available options for your address will be shown at checkout.

Q4. How long will my order take to arrive?
We usually process and dispatch paid orders within 1–2 business days.
Typical delivery times are:
• Latvia / Lithuania / Estonia (Omniva): approx. 2–4 business days
• Other EU countries (UPS): approx. 2–5 business days

These are estimates, not guarantees. Actual delivery time depends on your location, the carrier and other factors (holidays, weather, etc.).

Q5. How much is shipping?
We use a flat rate for EU shipping.
The exact shipping cost for your order and destination is shown at checkout before you confirm and pay.
Sometimes we run promotions with free or reduced shipping; these conditions are clearly indicated in the campaign.

Q6. What happens if my parcel is delayed or lost?
If your parcel is significantly delayed or appears lost, please contact us:
• WhatsApp: +371 29187350
• E-mail: eu@icolorpmu.com

Our manager will review your case within 1–2 business days and start an investigation with the carrier. If the parcel is confirmed lost or cannot be delivered, we will either reship the order or refund you in line with our Shipping & Delivery and Returns & Refunds policies.

Q7. Can I return products if I change my mind?
Yes, if you are an EU consumer, you generally have 14 days from receiving the order to change your mind, but only for unopened products in their original sealed packaging.

Q8. Which products cannot be returned for hygiene reasons?
For health and hygiene reasons we cannot accept returns of:
• opened or unsealed pigments,
• opened needles, cartridges and other consumables,
• opened or used cosmetics and care products,
• any product that has been used or whose safety seal has been broken,

unless the item is defective or incorrectly delivered.

Q9. Who pays for return shipping?
If you return products because you changed your mind, you pay for return shipping to our address in Riga.
Once we receive and inspect the products, we refund the product price (excluding the original shipping cost) within 5 business days.

Q10. What if the product is damaged, defective or wrong?
If you receive a damaged, defective or incorrect product, please contact us within 14 days of delivery with:
• your order number,
• description of the problem,
• clear photos of the product and packaging (if applicable).

We will offer an appropriate solution, such as replacement, partial/full refund or other remedy as described in our Returns & Refunds Policy.

Q11. How long do I get access to online courses?
Unless the course description says otherwise, access to our online course materials is granted for 3 months.
Access usually starts from the date we grant access to the online platform and/or from the official course start date.

Q12. Can I get a refund for a course?
As a general rule:
• You can request a refund only before the course starts and before you receive access to digital materials.
• Once access is provided or the course has started, no refunds are given, except where required by law.

Specific conditions may be described in each course’s page and our Digital Content & Courses Terms.

Q13. Can I share my course access or materials with others?
No. Course access is personal and non-transferable.
You are not allowed to:
• share your login details with others,
• copy, redistribute or resell course materials,
• use them to create competing trainings or products.

Violation of these rules may lead to termination of access and legal action.

Q14. Do you issue certificates?
Some courses include a certificate of completion or attendance.
The conditions (e.g. required lessons, homework, tests or participation in practice) are always specified in the course description or communicated by our team.

Q15. Which payment methods do you accept?
We currently accept:
• Stripe (card payments)
• PayPal
• Visa / Mastercard
• Klarna
• Google Pay
• Apple Pay
• Bank transfer
Not all methods may be available in every country. You will see the available options at checkout.

Q16. Are prices shown with VAT?
Product prices on the website are shown without VAT and shipping.
Applicable VAT and shipping costs are calculated and added at checkout, and you will see the final total before paying.

Q17. Do you charge additional fees for payment methods?
We do not charge extra fees for specific payment methods. However, your bank or payment provider may apply their own fees
(e.g. currency conversion or international payment charges).

Q18. How do you protect my personal data?
We process personal data in accordance with the GDPR and other applicable laws.
We collect only the data we need (for orders, support, courses and communications), store it in the EU and apply appropriate technical
and organisational security measures.

Details are in our Privacy & Cookie Policy.

Q19. Which tools and analytics do you use?
On this website we may use, among others:
• Google Analytics
• Meta Pixel
• Google Ads tag
• TikTok
• Pinterest
• Hotjar
• Facebook / Instagram toolsNon-essential cookies (analytics and marketing) are used only with your consent, which you can give or withdraw via the cookie banner or browser settings.

Q20. How can I exercise my GDPR rights?
You can contact us or our DPO to:
• access your personal data,
• correct or delete data,
• restrict or object to processing,
• withdraw consent,
• request data portability.

You also have the right to lodge a complaint with a data protection authority.
Full information is in our Privacy & Cookie Policy.

If you have questions that are not covered here, please contact:

E-mail: eu@icolorpmu.com
Phone / WhatsApp: +371 29187350

We will do our best to help you.